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FAQs about account alerts

Manage Account Alerts

Sign up for as many alerts, for as many accounts, as you'd like

Manage your account

Manage your account

Receive timely alerts that keep you informed, like when your payment is due or when you’ve received a deposit.

Personalize your alerts

Personalize your alerts

Choose the alerts you want and how you want to receive them — text message, email and push notification.

Protect your account

Protect your account

Enroll and receive alerts such as those related to online activity or when there’s been an unusually high transaction on your account.

To set up or change your Account Alerts

On the Chase Mobile® app:

  1. Sign in and tap on the person icon.
  2. Tap “Manage alerts.”

On chase.com:

  1. Sign in and click on the person icon.
  2. Click on “Profile & settings.”
  3. Click on “Alerts.”

Frequently Asked Questions

To sign up for Account Alerts, you’ll need to sign in to your account and choose “Profile & settings,” then “Alerts,” then “Choose alerts” in the left-hand menu under the Alerts section. We'll show you the list of available alerts for your account, and you can sign up for as many as you'd like. You'll need to repeat these steps for each account you'd like to sign up for alerts.

You can make changes to your Account Alerts or delivery preferences anytime. Sign in to your account and choose “Profile & settings,” then "Alerts," then “Choose alerts” in the left-hand menu to set up or change the alerts you receive. Or, choose “Alerts delivery” to edit the way your alerts are delivered.

To change your email address or phone number for Account Alerts, sign in to your account and choose “Profile & settings,” then "Alerts," then “Alerts delivery.” Find your email address or phone number and choose "Edit" next to it.

 

If you want to stop using your email address or phone number for Account Alerts, you have four options once you go to “Profile & settings":

  • Choose “Alerts delivery.” Find your email address or phone number and choose "Remove."
  • Choose "Email" or "Phone." Choose "Stop using" next to Account Alerts for your email address or phone number and follow the instructions.
  • To stop using all alerts, click “Choose alerts” and choose the link “Stop using all alerts” at the bottom of the page.
  • To pause alerts, choose “Pause alerts,” then “Pause my alerts,” then enter the dates you want to pause receiving alerts.

If you want to change or delete your email address or phone number for all your communications with us, go to “Profile & settings” and choose "Email" or "Phone," then change or delete your information.

You can receive alerts by email, text message and push notification when there's a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.

Fraud alerts are sent automatically whenever we detect unusual activity on your account and don't require you to enroll. Generally, account alerts are processed at the end of each business day (Monday through Friday), but the delivery of your alerts will vary by alert type. Some alerts are sent immediately following a transaction on the account. However, alerts delivery may be subject to delays, including service outages and connection issues.