Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Dispute a transaction

Please turn on JavaScript in your browser

It appears your web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in your browser to make sure JavaScript is turned on.

Report a problem with a transaction. Charged for something you shouldn't have? Submit and track it on chase.com video.Opens Overlay

Dispute a transaction

Charge errors happen and you can dispute them online. Here's how:

After signing in, find and select the transaction you are concerned about
Review the transaction details and click Dispute Transaction to start the process
Answer a few questions, review your responses and click Submit dispute
Track your dispute in the Account Menu under Account Services
The Dispute Tracker will show you Open and Closed disputes as well as the status