Steps to report a Problem with a Transaction

Report a Problem with a Transaction

Charged for something you shouldn’t have? Submit and track it on chase.com

1. Sign in to chase.com
2. Scroll down to "Recent Activity" to find the transaction
3. Choose the credit card with the transaction you’re concerned about
4. For a debit card transaction choose your checking account
5. Review the details to verify the merchant has made an error or if you had an unauthorized charge
6. Choose "Report a problem" to start the process
7. Let us know what the issue is with the transaction. Based on what you've chosen, you’ll answer a few more follow-up questions to finish the process
8. We’ll show you any recent credits to your account so you can check to see if the merchant already fixed it
9. If they haven’t, choose "No" and then "Next"
10. Review your responses. If everything looks correct, choose "Submit"
11. Print this page for your records. It will have information on what to expect next. Choose “Done”
12. After you report a transaction problem, you can check on the status anytime
13. Go to your "Account Menu". Under "Account Services" choose "Track Claims" from the drop down
14. Your Dispute Tracker will show you any Open or Closed disputes. It will also give you the Status so you know what’s happening with your dispute
15. Choose "See details" for more information. The detail screen will show you the progress of your dispute
16. Timing of credits and response times will differ based on your specific dispute