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Unauthorized transactions FAQs

   

 

Frequently Asked Questions

After signing in online or in the app, choose the account you want to lock or unlock. Then scroll to the "Account services" section and select "Lock & unlock card."

First, we may notify you of unusual debit card transactions.

 

You’ll get reimbursed for unauthorized debit card transactions when reported promptly with Zero Liability Protection.

Our Card Dispute page provides steps to help you resolve concerns.