Chase Point of Sale (POS)℠ Terminal support

Your Chase Point-of-Sale Terminal can only be used with 1 Chase Business Complete Banking or 1 Chase Payment Solutions deposit account. You’ll be asked to choose this account when you sign in to your terminal for the first time.

Your terminal is optimized for POS-related functions and as such is a closed environment. Therefore, you can't download generic Android apps to your Chase Point-of-Sale Terminal.

You can add or remove authorized users and manage access to your account in the Chase.com Access and Security Manager.

You can remove or update user access at any time through the Chase.com Access and Security Manager.

In the Chase Mobile app, tap the profile icon on the top of the screen, then select the Settings tab, and Security settings.

• Under Access and Security Manager, select add user or assign rights to add profiles and/or manage access.
• Select add authorized user.
  • Confirm the activation code.
  • Provide details of the authorized user. Ensure mobile access is selected; failure to do so will not allow access to QuickAccept.
  • Confirm authorized user details. The authorized user will receive an email to set up their profile.

Chase Point-of-Sale Terminal is a feature of your Chase Business Complete Banking or Chase Payment Solutions account. The Chase POS Terminal will no longer be available for use if you close this account. If you wish to no longer use the terminal, you can stop processing transactions on the terminal at any time. You'll only incur fees when you process debit or credit card transactions.

Any Chase Point-of-Sale Terminal that is no longer in use should be deactivated. Please contact the Chase POS support team at 1-888-659-4961 to have them deactivate your terminal. The support team can re-enable the terminal if you again want to start processing again.

If you accept card payments through your banking account:

1. Choose the access level of "transact only" for users to accept payments only. Or,
2. Choose See activity and transact for users to accept payments and see your account balance and transactions.
   • NOTE: If you don't want users to see your bank account information, choose transact only.
3. Under Incoming services, choose all channels you're trying to grant access to:
   • Accept payments on Chase Smart Terminal and Chase POS (Enables payment acceptance on Smart Terminal and Chase POS)
   • Accept payments on Chase.com and the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app).
   • See and refund transactions on Chase Smart Terminal and Chase POS (Enables seeing and refunding transactions on the Smart Terminal and Chase POS).
    

If you accept card payments through your Chase Payment Solutions account:

1. Under Incoming services, choose all applicable channels you're trying to grant access:
   • Accept payments on Chase Smart Terminal and Chase POS (Enables payment acceptance on both Smart Terminal and the Chase POS).
     • Your authorized users on the account with the access to the Chase POS app can download the app on their devices and select the account to use for their app. You don't need to sign in to their device to set up their app. Your account settings will be used for all the apps using the account.
   • Accept payments on Chase.com or the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app).
   • See and refund transactions on Chase Smart Terminal and Chase POS (enables seeing and refunding transactions on the Smart terminal and Chase POS).
   • See and refund transactions on Chase.com or the Chase Mobile app (Enables seeing and refunding transactions on both Chase.com and the Chase Mobile app).

User roles and access chart

Limits are set at the account level and differ by a variety of factors. Funds may be held when the deposit amount exceeds a deposit limit set by Chase. Deposit limits cover potential chargebacks, returns, unshipped merchandise, refunds, and/or unfulfilled services and act as a buffer between the time payments are processed and the time you can access these funds, in order to mitigate the risk of making funds accessible immediately.

If you experience a funds hold and have a question, go into your Chase Online Business portal transaction history, choose the transaction and view details. Under view details choose Report a Problem and complete the form. Be sure to use the email address used to open your Chase checking account.

If you settle into a Chase Business Banking account:

Payments completed before 8PM Eastern Time Sunday through Friday will be deposited into your Chase Business Checking account by 12AM Eastern Time.

Payments completed before 8PM Eastern Time on Saturdays will be deposited into your Chase Business Checking account by 7:30AM Eastern Time Sunday morning.

Any payments completed after the daily cut off time will be deposited the next day.

If you settle into a 3rd Party account:

All Chase POS Terminal payments will be deposited the next day.

Yes. The deposit limit is evaluated on a regular basis, and may be raised or lowered at any time, based on your payment history.

If you would like the deposit limit adjusted outside of the normal monthly evaluation, you can submit a request by following the link and filling out the form.

1. Enter email address.
2. Choose General Account Questions.
3. Fill in any additional details.

Chase will notify you of the dispute via email. You can also view the dispute on the Chase Merchant Dashboard.

When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder, and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there are not enough funds in your next settlement, the amount is deducted from your settlement bank account.

View the status of your dispute on Chase Merchant Dashboard in your online account. You'll receive an initial email notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If you accept responsibility for the dispute, choose Concede. The funds will not be returned to your settlement bank account

No, currently the Chase Point-of-Sale Terminal is only available to clients with a social security number.

If you used an ITIN to open your CBCB account, you won't be able to use QuickAccept at this time. If you have already processed a transaction, please open a Support Ticket for assistance.

The Chase Point-of-Sale Terminal is to be used for U.S.-processed transactions, and is not supported outside of the United States.

At this time, merchants using Chase Point-of-Sale Terminal can process international credit cards using the swipe, dip, or tap methods of entry on the terminal. For manual entry transactions, only cards with a U.S.-based billing address can be used.

Chase may hold funds and request documentation from you to ensure the transaction is legitimate. If additional documentation is required you'll receive an email from Chase Payment Solutions with the subject line "Additional information needed to resume payouts for your account”. Once the documents have been reviewed and the transaction is approved. Chase will deposit the funds into your account.

Device Settings allow you to make adjustments to your network, battery, display, and accessibility configurations. They tend to be related more to the hardware and apply only to that specific terminal.

Merchant Settings include the configuration of your receipts, tips, taxes, discounts, reference codes, and other helpful transaction settings. These settings, along with your Catalog, are shared across all your terminals and Chase Payment Solution products.

The Chase POS Terminal should remember your previous network selections, so once you set up the wireless networking settings you shouldn't need to again. If your network settings have changed, or you have changed locations, then you'll need to access the networking configuration settings. Do this by:

You can adjust the screen brightness through the device settings controls found on the initial screen after startup.

You'll be prompted to set the terminal's time zone during the first time you sign in. If at a later time you need to adjust, contact our customer support team for assistance at 888-659-4961.

At this time, only English is supported.

The methods of payment (MOP) are defined in your merchant Terms of Service (TOS) agreement. Available MOPs are VISA, Mastercard, Discover, American Express, and China Union Pay (CUP).

Additionally, the Chase POS Terminal allows you to capture and record Cash and Other transaction to maintain a single point to manage all your transactions.

A power cord with power brick is supplied with the terminal. We do not support any other cord to be used with this terminal. If an additional or replacement power cord is required, contact our customer support team at 888-659-4961.

1. Gently open the printer cover latch.
2. Carefully pull the roll of thermal paper out of the terminal.
3. Find and remove the jammed or damaged paper.
4. Reload the roll of thermal paper into the terminal, ensuring the printing-side of the paper will feed out facing the operator.
5. Close the printer cover by pressing on the center of it.
6. Use the serrated bar to tear off excess paper.

We regularly make updates and changes to the terminal software, introducing new features and enhancing the experience for you as a merchant. When a new software is available, it'll be downloaded and installed automatically during power up or whenever the terminal isn't in active use.

The Chase Point-of-Sale Terminal is compliant with PCI 6 and is listed on PCI Approved PTS Device List.

PCI-DSS stands for Payment Card Industry Data Security Standards. PCI-DSS certification is designed to ensure cardholders' information is well-protected and managed by payment companies. To earn a PCI certification, Chase systems undergo an annual third-party audit of the security processes and procedures. Systems are tested daily, and employees are held to strict standards and levels of security education. Chase has been certified at the highest level of PCI compliance as a Level 1 PCI Compliant Service Provider.

PCI PTS stands for Payment Card Industry Point-of-Sale PIN Transaction Security Standard. The PCI PTS standard is a set of technical and operational requirements for payment terminals focused on protecting cardholder data. The PCI PTS standard is modular, covering hardware and firmware security requirements to protect against physical, logical, and network tamper attacks. The PCI PTS requirements include the ways cardholder data are read and encrypted through the Secure Reading and Exchange of Data (SRED) module. PCI PTS standards apply to all organizations that store, process, or transmit cardholder data. Compliance with the PCI DSS set of standards is enforced by the payment networks – American Express, Discover, JCB International, Mastercard and Visa.

To initiate a return or replacement, contact our customer support team at 888-659-4961. Please review our return policy for more information on returns and replacements.

Funds may be held for a variety of reasons, including protecting against fraud and exceeding deposit limits.

Fraud: To protect against fraud, some transactions may require additional validation. Chase may hold funds and request documentation from you to ensure the transaction is legitimate. If additional documentation is required you will receive an e-mail from WePay.com with the subject line “Additional information needed to resume payouts for your QuickAccept account”. Once the documents have been reviewed and the transaction is approved, Chase will deposit the funds into your account.

Deposit Limits: Limits are set at the account level and differ by a variety of factors. Funds may be held when the deposit amount exceeds a deposit limit set by Chase. Deposit limits cover potential chargebacks, returns, unshipped merchandise, refunds, and/or unfulfilled services and act as a buffer between the time payments are processed and the time you can access these funds, in order to mitigate the risk of making funds accessible immediately.

If you experience a funds hold and have a question, go into your Chase Online Business portal transaction history, choose the transaction and view details. Under view details choose Report a Problem and complete the form. Be sure to use the email address used to open your Chase checking account.

• Payments completed before 8PM Eastern Time Sunday through Friday will be deposited into your Chase Business Checking account by 12AM Eastern Time.
• Payments completed before 8PM Eastern Time on Saturdays will be deposited into your Chase Business Checking account by 7:30AM Eastern Time Sunday morning.
• Any payment completed after the daily cut off time will be deposited the next day.

The deposit limit is evaluated on a regular basis, and may be raised or lowered at any time, based on your payment history.

If you would like the deposit limit adjusted outside of the normal monthly evaluation, open a support ticket and send documentation when requested.

Use these guidelines when opening a support ticket:

• Enter the email address used when you opened your checking account.
• Choose QuickAccept from the “What can we help you with” drop down box.
• Do not enter any other personal information such as your checking account number.

Individual transactions may require additional information to ensure they are not fraudulent. This type of review protects you and Chase and can easily be resolved by you sending a receipt when requested. If, on occasion, your weekly payments exceed a threshold established for your business, Chase may hold the funds amount over the threshold, again, to validate activity. This happens very rarely.

If you have further questions, go into your Chase Online Business portal transaction history, choose the transaction, and view the details. Choose Report a Problem and complete the form. Be sure to use the email address used to open your checking account.

For each transaction, fees are subtracted from your total before you receive your deposit. No additional transaction fees will be charged at the end of the month. To see the deposit amount and any adjustments and fees, go to the Chase Merchant Dashboard in your online account.

No, currently Chase POS Terminal is only available to clients with a social security number. If you used an ITIN to open your CBCB account, you will not be able to use QuickAccept at this time. If you have already processed a transaction, please open a support ticket for assistance.

At this time merchants using Chase POS Terminal can process international credit cards using the swipe, dip, or tap methods of entry on the terminal. For manual entry transactions only cards with a US-based billing address can be used.

Here’s an overview on how you can create a credit card payment authorization. Here are the steps to follow:

1. Sign in to the Chase POS Terminal - the New Sale screen will be displayed.
2. Tap in the sale amount (Note: sale amount cannot exceed $25,000.00).
3. Tap the Review sale button at the bottom of the screen to display the Review Sale screen.
   • Tap the Edit sale button to change the sale amount.
   • Verify or change the discount if that option is enabled in Settings.
   • Verify or change the tax if that option is enabled in Settings.
   • Add a reference code if that option is enabled in Settings.
4. If Tip is turned on the Customer Verification screen is displayed:
   • Enter the tip %, custom tip, or no tip and tap the Authorize button at the bottom of the screen to display the Checkout screen.
5. Select Credit/Debit on the Accept a payment screen.
   • NOTE: if total sale amount is less than $1, only Cash and Other payment options will be available. The maximum total sale amount is $25,000.00.
6. Choose Checkout, once the card reader screen appears, ask the customer to swipe, tap, or dip their card.
7. If the transaction is approved:
   • The Customer Signature screen will be displayed if that's configured. Sign and tap the Done button at the bottom of the screen.
   • The Customer Receipt screen will be displayed.

1. From the card reader screen, choose Manual entry.
2. Enter the card number, expiration date (MM/YY), zip code, and CVV2.
3. Choose Confirm.

Yes. From the Accept a payment screen, users can choose credit/debit, cash or other.

Yes. Change due, if necessary, will calculate and display based on the cash payment amount.

When Credit/Debit or Cash does not apply, Other offers a third method of payment option.

Yes. Select the Sales activity option to see a history of all transactions, regardless of method of payment.

Once a user has created an item, it can be added to an order at checkout:

• Choose Add item to sale to start a new sale.
• Choose an item from the catalog and edit the quantity as needed.
• Add more items to the sale if desired, choose Review sale.
• Sales tax and discounts can be applied before choosing Checkout.

Users aren't required to set up a catalog in order to use Chase POS Terminal to process transactions:

• Choose Enter sale amount to start a new sale.
• Enter the sale amount of the item.
• An optional name for the item can be added.
• Choose the keypad’s [+] button to add more items to the order or choose Review sale.

You can now provide receipts via emails, SMS text, or printed receipts. All receipts are itemized based on the product catalog selections made.

Chase stores the consumer’s contact information to send you digital receipts quickly, speeding up the checkout experience. We collect information during checkout at any Chase merchant.

Consumers can opt out of this service at any time by clicking the Manage Receipt Options link found on the digital receipt.

Merchants cannot access your information, and it isn't visible during checkout. The information is masked for the consumers protection. Details about how we can protect your data are available in our Privacy Policy.

Chase uses the contact information to send you digital receipts quickly, speeding up your checkout experience. The contact details were provided during a previous checkout experience.

No, the contact information is stored to provide a smoother process when using digital receipts. The merchant does not have access to the consumer details and the contact information is masked throughout the checkout experience.

Details about how we protect the yours and your consumer’s data is available in our Privacy Policy.

Consumers can opt out of this service at any time by clicking the Manage Receipt Options link found on the digital receipt.

As a merchant, you can tap the link Why am I seeing this customer’s info? and select the Delete & Don’t store option. This will delete existing consumer information and prevent any further details from being captured.

You can see your merchant sales history summary directly on your Chase POS Terminal. Here are the steps to follow:

1. Sign in to your Chase POS Terminal; the New sale screen will be displayed.
2. Tap the navigation icon in the upper left corner of the New sale screen.
3. Tap Sales activity to display the Sales activity screen.
4. Sales will be displayed using the default filters.
5. To see or change filters, tap Filter in the upper right corner of the Sales activity screen.
6. On the Filter screen you can change one or more of the filters: amount, date, payment method, or sale status.
7. Tap the Apply button at the bottom of the Filter screen to update your filters.
8. Tap the Clear all filters button on the top right of the Filter screen; then the Apply button to revert to the default filters.
9. To find a specific sale, tap the Search by dropdown on the Sales activity screen, select your search criteria: amount, sale ID, or reference code; then tap the Next button.
10. Tap the Search field to display the keyboard then enter your search parameter to find the sale.

At this time merchants using Chase POS Terminal can process international credit cards using the swipe, dip, or tap methods of entry on the terminal. For manual entry transactions only cards with a US-based billing address can be used.

You can only add tips to a processed transaction if you are set up to be collecting Tips on Receipt (See Merchant Settings in the Activating your terminal section).

Transactions that require tip to be added are marked as “pending” in the Sales activity transaction list. If tip isn't applied within 24 hours of the transaction, the transaction is automatically closed with a $0 tip being applied.

Once a tip has been applied, updates or changes on that tip amount are no longer available.

For those pending transactions that require tips to be added:

1. Step 1: Locate the transaction within the Sales activity section.
2. Step 2: Choose Add tip.
3. Step 3: Enter the tip amount.
4. Step 4: Confirm.
5. Step 5: Complete the transaction.

The reference code is an optional field you can add to a sale to further categorize your transaction. For example, sales promotions, marketing offerings, invoice or PO number, etc.

For Chase POS Terminal transactions, the timing of the POS transaction capture is determined by the Tips setting.

• If Tips is chosen as Off or On screen the transactions will be automatically captured in the background immediately after successful POS authorization transactions.
  • These transactions will be displayed with completed status.
• If Tips is chosen as On receipt the transaction capture will be delayed until the transaction tip amount is adjusted on the Transaction detail screen or 24 hours has elapsed after the initial POS authorization transaction date/time.
  • These transactions will be displayed with pending status.

NOTE: Funding of a transaction won't occur until it's completed.

You’ll need to contact the Chase POS Terminal support team for assistance in diagnosing the cause and resolving the issue. Contact our customer support team at 888-659-4961. They are available Monday through Friday from 9AM - 8PM EST.

No. Card-based refunds can only be applied to the original card. Cash or other refunds should be issued in a way the merchant chooses.

You can only cancel (or void) a pending tip (not yet settled) sale and only during the first 90 minutes immediately following the original payment. Sales that have been settled require a refund to be issued. On the Sales details screen you'll see the option to cancel if available. This will be replaced by the option to refund if that's available.

1. Select Reports from the navigation menu and then select Tip report.
2. The default view will show the user all tips listed by employee for the current day.
3. Focus on a single employee’s tips by selecting their name.
4. Change the default view from day to week, month, year or select the calendar icon to search a custom date range.

The tip report can be seen by any of the merchant’s terminals and includes the tips collected from any of the terminals associated with the merchant’s account. The report can also be printed by the receipt printer for offline record keeping.

1. Find Transaction: Filter and select the transaction.
2. Refund: After the transaction has settled, merchants can perform a refund.
   • NOTE: Option only available 60 days.
3. Refund Amount: Full or partial refunds can be issued; the refunded amount is tracked and cannot exceed the original sale amount.
   • NOTE: Minimum amount $1.00
4. Refund Activity: View your recent refunds in the Sales activity.

You can view your previous sales by selecting the Sales activity from the navigation menu.

Sales are listed in reverse chronological order based on the last transaction time (original payment or refund). A sale represents the original payment, itemized details and any subsequent refunds applied against that sale.

You can search for a particular sale by using the search options to look for a particular Order ID (printed on the receipt), reference code, or a particular sale amount.

You can also filter your sales by:

• Sale amount range
• Date range
• Transaction type
  • Credit
  • Cash
  • Other
• Transaction status

A dispute happens when a customer formally reports that a charge on their card wasn't legitimate. When a customer disputes a charge, the customer’s payment is reversed while the case is being reviewed. Disputes are initiated by the customer through the bank that issued the card. Your customer may have filed a dispute because they:

• Didn't receive a product or service.
• Doesn't recognize the charge or payee on their statement.
• Believe the product or service was defective, damaged, or not as it was described.
• Were a victim of fraud — their credit or debit card was stolen or used without their consent.
• Were charged twice.

You'll be notified when a dispute claim has been made and we don’t have the documentation needed to challenge. You have a limited time to send proof that the charge was legitimate. Because of the time sensitivity, it's best to monitor your account online frequently. Most card networks allow customers to dispute payments for up to 120 days after the transaction took place, in some cases up to 540 days. American Express^® allows customers to dispute payments at any time.

Chase will notify you of the dispute through email. You can also see the dispute listed on Chase Merchant Dashboard in your online account.

When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there aren't enough funds in your next settlement, the amount is deducted from your Chase bank account.

See the status of your dispute on Chase Merchant Dashboard in your online account. You'll receive an initial e-mail notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If you accept responsibility for the dispute, choose Concede. The funds won't be returned to your Chase bank account.

If, however, you challenge the dispute, you need to provide supporting evidence that the good or service that you agreed to provide to the customer was carried out as intended. Please consult the guide below to determine what documents you need to send for the most common dispute types.

From the day that you receive your dispute notification, you'll have five (5) business days to send your evidence. This window ensures that Chase has sufficient time to present the evidence to the cardholder’s bank and/or card network within their allocated timeframes. We evaluate late submissions on a case-by-case basis and send accordingly.

Once you have gathered all of the documents, choose the Contest button and upload your documents. Please keep in mind that there are size limitations on files, so you may want to send screenshots. For instance, if you send your refund policy but the file size is too large, take a screenshot of the page with the cardholder’s signature. Chase currently accepts JPG, JPEG, TIF, TIFF, PNG, and PDF (preferred) files. For each dispute, send up to five files, 1 MB per file. If you have multiple picture files that exceed the combined size limit, compress each individual file and upload again.

Once Chase receives your response and supporting evidence, we'll challenge the dispute with the cardholder’s bank on your behalf. If you win the dispute, Chase releases the disputed funds back to your bank account in the next settlement and your confirmation will be sent. Due to timelines for card networks and issuing banks, the dispute can take up to 45 days to be resolved.

Get info on fees and pricing.

The catalog is a feature that allows merchants to create and manage the set of items they sell to their customers. At checkout, the merchant can then see these items and add them to a customer’s order.

To manage your catalog:

1. Tap the hamburger menu.
2. Choose Catalog from the navigation menu.

• The user can choose Add/edit categories to begin.
• Search for any categories already created or choose Create category.
• Choose Title to display keyboard, then enter a name for the category in the field.
• Choose one, multiple, or all items to assign to the category.
• Once the category is built, choose Save.
• With the new category visible, the user can add more categories by choosing Create category and repeating steps 3-5.

To create a new unit, navigate to the catalog menu from the hamburger icon the top left hand corner of terminal’s navigation menu and choose Add/edit units.

• Users can add units from several options by weight, volume, time, length, and area measurement.

Yes, there are several time-based units available such as hour, minute, day, week, and month. Once the unit is enabled, you can build your catalog item.

Not at this time. We'll be adding new features like this in the near future.

Users can add discounts to the total basket in terms of percentage and dollar off reductions, item level discounts aren't currently supported.

The SKU allows the catalog item to be uniquely identified at the merchant. You can define this or allow the system to provide one.

Yes. Users can now manage the inventory of the items they sell to their customers.

Users can set up inventory when creating or editing an item in their catalog.

• In Chase POS Terminal, select the Catalog menu item to begin.

Once an item's inventory is set up, users can return to the item to manage its inventory:

1. In Chase POS Terminal, select the Catalog menu item to begin.
2. Tap Add/edit items.
3. Tap the item and scroll down to Manage inventory.
4. Select a Reason for adjustment and enter a number for the Quantity adjustment. You can also change the item’s Reorder level.
5. When finished, tap the Done button, and then tap the Save button.

Users can access the Inventory report and the Quantity History report only from www.chase.com/business.

• Received inventory and Returned-resaleable both increase the on-hand quantity by the number entered in Quantity adjustment.
• Damaged, Stolen/lost and Donated/complimentary all decrease the on-hand quantity by the number entered in Quantity adjustment.
• Recounted replaces the on-hand quantity by the number entered in Quantity adjustment.
• Returned – not resaleable does not impact on-hand quantity, only recording the number entered in Quantity adjustment.

1. Log in to www.chase.com/business.
2. From the Catalog page, tap the Inventory report link to begin.
3. A dashboard displays the total number of items being tracked, the total value of their inventory, the number of low stock items and the number of out-of-stock items.
4. In the report table, filter an item’s stock views by selecting the Status: All button, or the item’s sales frequency by selecting the Date: Last 7 days button.
5. To reset the report to its default view, tap the Clear button if custom filters were applied.

1. Log in to www.chase.com/business.
2. From the Catalog page, select the action menu and then View quantity history from the list.
3. Filter an item’s inventory history by selecting the Reason: All reasons button or the date range by selecting the Date: Last 7 days button.
4. To reset the report to its default view, tap the Clear button that appears to the right of the Date filter after custom filters are applied.

The point, determined by the user, an item’s quantity on hand needs to be replenished by the merchant’s supplier.

No. All employees can perform catalog maintenance and add items to a sale.

Yes. The items sold will now be listed on a customer’s printed or digital receipt.

Only the item’s name and price will appear on the printed receipt.

Form 1099-K is the IRS’s information return for reporting the movement of funds.

It reflects the gross dollar amount that you collected in the previous calendar year. In addition, the IRS 1099-K form should reflect your legal name and Taxpayer Identification Number (TIN). It is up to you (and your tax professional) to determine whether these amounts represent taxable income.

If you're subject to tax in the United States, and you meet the requirements of at least $20,000 collected and at least 200 transactions in a calendar year you'll receive the 1099-K form. If you reside in Canada or another foreign country and aren't subject to tax in the United States, you won't receive the 1099-K form.

If you collect at least $20,000 and have at least 200 transactions in the calendar year, you'll receive the 1099-K form by January 31 of the following year. The form will come from WePay, a Chase company. All payment processors are required to issue the 1099-K form by law. WePay is also required to file a corresponding tax form with the IRS, which participates in a combined filing program with many state tax agencies.

It is up to you (and a tax professional) to determine whether your proceeds represent taxable income. Chase won't report the funds that you collected as earned income. The 1099-K form is simply intended to track the movement of funds.

Yes, these thresholds apply to all U.S.-based businesses including non-profits and other tax-exempt entities. However, the 1099-K form will be sent with the name and Taxpayer Identification Number (TIN) of your business or non-profit, rather than the account’s administrator’s legal name and social security number.

In other words, if you're an administrator of an account for a business or non-profit, you won't take on any tax liability on behalf of the business or non-profit under your own social security number, as long as you input the correct name and employer identification number for the business or nonprofit.

When determining whether you have received more than $20,000, Chase doesn't deduct refunds or fees. Gross payment volume is determined by the amount of money your customers originally paid.