Help and Support

Find answers to the most common questions or let the Chase for Business Customer Service team help you find a solution.

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Timing for payments you send:

If your recipient is another Chase customer, he or she will usually get the money a few minutes after you send it, but no later than the next business day.
If your recipient's bank is a Zelle^® member and supports real-time payments, the money will be available a few minutes after you send it. If your recipient's bank doesn't support real-time payments, the money should be available in 1 to 2 business days.

Timing for payments you receive:

If your sender is another Chase customer, you'll usually get the money a few minutes after it's sent, but no later than the next business day.
If you sender's bank is a Zelle^® member and supports real-time payments, you'll usually get the money a few minutes after it's sent. If the bank doesn't support real-time payments, you'll get the money in 1 to 3 business days.

From Chase business checking accounts, you can send up to $7,500 in a single transaction.

Keep in mind: Each financial institution that offers Zelle^® sets its own limits on the amounts their customers may send to others.

Our Fraud and Security Services help to safeguard your accounts and transactions from potential fraud and bad actors. Watch this video to learn more.

Call Chase Business Customer Service at
1-800-CHASE38 (1-800-242-7338)

Customers can sign in to Chase Business Online to send a message.

@ChaseSupport is the official handle for our Chase Business Customer Service.

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