Statements and fees

Merchant statements provide a wealth of payment processing data, and their use varies based on your business's needs and size. To make them easier to read and understand, our statements are divided into seven major sections with a cover page to start with:

• The Cover Page displays basic merchant account information along with any important service announcements and account information
• The Deposit Summary provides a comprehensive view of your account activity broken down by card type. This includes all card type transactions you accepted and processed during that specific statement period along with any financial adjustments made to your deposits. Negative amount are shown in red text with parentheses
• The Funding Summary gives you a thorough view of your daily deposit details, including chargebacks and reversals, financial adjustments and charges and fees. Negative are shown in red text with parentheses
• The Credit Card Summary provides a detailed breakdown of your sales by card type for your entire statement period. You can analyze sales and returns, as well as sales volumes, item counts and average ticket
• The Tax Information section lets you know whether action is required on your part to ensure the Tax ID Number (TIN) we have on file matches IRS records
• The Chargebacks & Reversals section lists and summarizes the chargebacks and reversals for your statement period
• The Financial Adjustments section shows you itemized financial adjustments processed during the statement period based on date and description, as summarized in the Funding Summary section. The amount charged to your account is indicated in black, while any credits to your account are indicated in red.
• The Charges & Fees section details the fees that were calculated and assessed during the current statement period

To quickly assess how much money you made, first look at the Funding Summary section. This section displays how much money Chase Merchant Services funded your business, per day. It will also display any other events that affected the amount you were funded, such as a chargeback, an adjustment or fee. To see the full amount at once simply look at the Amount Transferred under the Totals line.

Each line on the on Funding Summary will show you the following:

• The Date the funding was processed
• The Deposits which is the net dollar amount funded by Chase Paymentech for that day
• Chargebacks/Reversals which is the net dollar amount of the financial events due to chargebacks and reversals for that day
• Financial adjustments which is the net dollar amount of settlement adjustments to your account
• Charges/Fees which is the net charges and fees amount deducted from funding during the statement period
• Amount Transferred which is the net dollar amount transferred to your account by Chase Paymentech, reflecting all adjustments

Note: The sections cross reference each other. For example, if you see a chargeback in the Funding Summary and want more information, go back to the Chargebacks & Reversals section. Or, if there is an adjustment that seems out of place, return to the Financial Adjustments section.

The Credit Card Summary section will show you the total breakdown of your sales by card type for the entire statement period. It will show you the number and amount of sales, the number and amount of refunds, the total number both sales and refunds as well as the net sales amount. The Net Sales amount is a total dollar amount of the sales minus the returns for that card type. The net total is divided by the total number of items to calculate the Average Ticket for that specific card type.

The section will also display the Totals for the Number of Items, the Sales, the Credits which are refunds and the Net Sales.

The Deposit Summary section provides you with a comprehensive view of your account activity broken down by card type, including all card type transactions you accepted and processed during the statement period, as well as any financial adjustments made to your deposits. This makes it easy to find how much was deposited  for each card type for a specific date. It will also show you how much of the net deposit is funded by Chase and a payment brand if you have conveyed methods of payments.

The general rule when reading your statement is that positive amounts are shown in black and negative amounts are shown in red with parentheses. For example, fees in the Charges & Fees section are represented positively in black to provide you with the total amount of charges and fees. However, because charges and fees are, by definition, owed by and deducted from your account, the total amount shows up as negative on the Funding Summary section. See a breakdown of each section for more understanding:

• In the Deposit Summary section, negative amounts (debits) are shown in red. Positive amounts (credits) are shown in black. This is because deposits are amounts added to the merchant account and therefore, a credit is black and a debit (or credit to the cardholder's account) is red
• In the Funding Summary section, negative amounts (debits) are shown in red. Positive amounts (credits) are shown in black. This is because Funding is the amount added to the merchant account and therefore, a deposit is black and a subtraction from the deposit is red
• In the Credit Card Summary section, negative amounts (debits) are shown in red. Positive amounts (credits) are shown in black. This is because deposits are amounts added to the merchant account, therefore, a credit is black, and a debit (or credit to the cardholder's account) is red
• In the Chargebacks and reversals section, negative amounts (debits) are shown in red. Positive amounts (credits) are shown in black. This is because chargebacks are "charged back to the merchant" meaning they were initiated to get money back for the customer from the merchant and reversals are, by definition, reversing the chargeback and giving the money back to the merchant. Therefore, a credit to the merchant account is black and a debit is red
• In the Financial Adjustments section, negative amounts (debits) are shown in black. Positive amounts (credits) are shown in red. This is because Financial adjustments are debited from the merchant account, therefore, a debit is black and a credit is red
• In the Charges & Fees section, negative amounts (debits) are shown in black. Positive amounts (credits) are shown in red. This is because fees are amounts subtracted from the merchant account, therefore, a debit is black, and a credit is red

The statement serves as a summary of your business's financial activity. Unfortunately, individual transactions cannot be displayed on statements due to space and size restrictions. Remember, however, that all your transactions activity can be found in real time on your Chase online account.

The Tax Information area was added to the merchant statement in response to a U.S. Internal Revenue Service (IRS) mandate. This area lets you know whether action is required on your part to ensure the Tax ID Number (TIN) we have on file matches IRS records. Visit our dedicated business tax support page for more information.

Visit our dedicated disputes support page to understand everything about chargebacks and how to manage the disputes process.

The amount transferred could be negative if the sum of all refunds, fees and adjustments exceeds the total amount of positive sales activity.

If you are set up to receive your statements by postal mail, there could be a delay from the postal service or an issue with the mailing address we hold on file. If you are set up to receive them by email, there may be an issue with the email address we have on file. If you are experiencing any issues with your statements please give us a call so we can rectify and update your records.

Remember that regardless of how you are set up to receive your statements they will always be available through your online account as the quickest way to view them.