Chase Self-Service Short Message Service (SMS) Terms and Conditions

Overview

Chase may send you text messages about your Chase products and/or services. Short codes are abbreviated phone numbers which are 5 or 6 digits in length. These text message programs are intended to provide you with information about certain Chase services. Specific contact reasons and associated short codes are noted below. These listings are not inclusive of all Chase short codes. If you think a text message is suspicious, do not respond. Call us using the number on the back of your card or account statement.

Fraud & Account Security - 28107, 36640, 72166

Chase may contact you through an interactive text message if we have reason to believe someone may be attempting to gain access to your banking or credit card account(s). Up to ten (10) messages may be sent per incident. Message and data rates may apply.

You can end these messages by texting the word “STOP” to any of the Fraud and Account Security messages you receive or to any of the Fraud & Account Security short codes; 28107, 36640 or 72166. You don't need to send STOP to each short code.

For help with these messages, text the word “HELP” to any of the Fraud and Account Security messages you receive.

Chase Self-Service – 21541

This is a one-time contact containing a specific link to chase.com that’ll help you complete a request you inquired about over the automated phone system. Message and data rates may apply. You'll receive one (1) message per request. Text "Help" to 21541 for help.

There’s no service to cancel as this was a one-time contact. We won't send you another message unless you make another request through our automated phone system.

Chase Phone Change Alert – 41868

This is a one-time contact notifying you of a primary phone number change on your account. You'll receive one (1) message per phone number change. Message and data rates may apply. Text “HELP” to 41868 for help.

There’s no service to cancel and texting “STOP” will confirm that this was a one-time message.  We won't send you another message unless your primary phone number changes again.

Card Servicing – 63202

Chase may contact you if your account is under a periodic review and you need to call in and/or if we need additional information.  Message frequency varies. Message and data rates may apply. Text “HELP” for help.

You can end these messages by texting the word “STOP” to 63202. After you send this message, you’ll no longer receive text messages from Chase unless you opt back in or opt into another specific program.

Card Servicing – 85640

Chase may contact you regarding the status of your card application. You may receive one (1) message per application. Message frequency varies. Message and data rates may apply. Text “HELP” for help.

You can end these messages by texting the word “STOP” to 85640. After you send this message, you’ll no longer receive text messages from Chase unless you opt back in or opt into another specific program.

Business Verification Alert – 98324

Chase may contact you if your account is under review and you need to call in to provide additional information.  Message frequency varies. Message and data rates may apply. Text “HELP” for help.

You can end these messages by texting the word “STOP” to 98324. After you send this message, you’ll no longer receive text messages from Chase unless you opt back in or opt into another specific program.

Enhanced Account Alert – 74869

Chase may contact you with important updates about your account. Message frequency varies. Message and data rates may apply. Text “HELP” for help.

You can end these messages by texting the word “STOP” to 74869. After you send this message, you’ll no longer receive text messages from Chase unless you opt back in or opt into another specific program. 

Chase Consumer Bank - 76577, 58501

You’ll need to opt-in to specific programs in which you have an interest. Your opt-in consent will only be used for the specific program for which you requested texting and won't be shared or interpreted to cover other Chase text messaging programs. When you opt-in to the service, we'll send you messages regarding your request. Message frequency varies. Message and data rates may apply. Text "HELP” for help.

You can cancel this service at any time. Text "STOP“ to either 76577 or 58501 to end that program. After you send the message "STOP" to us, you'll no longer receive messages related to that program.

If you want to join either Consumer Bank program again, just sign up as you did the first time, and we'll start sending messages to you again.

Chase Home Lending – 227777

You’ll need to opt-in to specific programs in which you have an interest. Your opt-in consent will only be used for the specific program for which you requested texting and won't be shared or interpreted to cover other Chase text messaging programs. When you opt-in to the service, we'll send you a one-time message containing a link to the Chase Home Lending application. Message and data rates may apply. You'll receive one (1) message per request. Text "HELP” for help.

You can cancel this service at any time. Text "STOP" to 227777. After you send the message "STOP" to us, you'll no longer receive messages related to your application.

Chase Home Lending – 207207

You’ll need to opt-in to specific programs in which you have an interest. Your opt-in consent will only be used for the specific program for which you requested texting and won't be shared or interpreted to cover other Chase text messaging programs. When you opt-in to the service, we'll send you a message to confirm your signup. Message frequency varies. Message and data rates may apply. Text "HELP” for help.

You can cancel this service at any time. Text "STOP" to 207207. After you send the message "STOP" to us, you'll no longer receive messages related to your application.

If you want to join either Home Lending program again, just sign up as you did the first time, and we'll start sending messages to you again. 

Cost

Message and data rates may apply to each text message sent to or received from the short codes noted above as provided in your mobile telephone service rate plan, in addition to any applicable roaming charges. Please contact your mobile telephone carrier for pricing plan information. Chase doesn't impose a separate fee for text messages.

Supported Carriers: AT&T, Cricket Wireless, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, Metro by T-Mobile, Virgin Mobile USA. Carriers aren’t liable for delayed or undelivered messages.

Additional carriers may be added at any time. This service may not be available for all carriers.

Privacy

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