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Ways to contact Chase Home Lending

   

 

Contact us

If you have questions or concerns about your Mortgage account, here are convenient ways to contact us:

Customer service

(Includes an automated response at any time)

  • Phone: 1-800-848-9136
  • We accept operator relay calls.
  • Customer Service in Spanish: 1-855-280-4198

Representatives are available:

  • Monday – Friday: 8 AM – 8 PM ET
  • Saturday: 9 AM – 6 PM ET
  • Sunday: Closed

Online or mobile banking support

  • Phone: 1-877-242-7372
  • We accept operator relay calls.
  • Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

Phone: 1-877-530-8951

Property tax inquires

Phone: 1-877-314-6353

Financial hardship assistance

Phone: 1-800-848-9380

Representatives are available:

  • Monday – Friday: 8 AM – 8 PM ET
  • Saturday: 9 AM - 6 PM ET
  • Sunday: Closed

Refinance or apply for a mortgage

See our current purchase rates and refinance rates. If you are interested in taking the next step to get prequalified, start online or call us at 800-447-1101.

Chase Employees

Chase employees interested in a home purchase or refinance should go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase employees).

For NY customers:

For inquiries or complaints and to obtain further information about Chase Home Lending servicing call Chase directly at 1-800-848-9136 or write to us at any of the addresses in the Mail section below. Customers may also file complaints and obtain further information about Chase by contacting the New York State Department of Financial Services Consumer Assistance Unit at:

Phone:  1-800-342-3736  or www.dfs.ny.gov

Chase isn't registered with the NY Superintendent of Financial Services.

Email

You can send us a secure message or question about your mortgage when you sign into your Chase account. We’ll respond within 1 business day.

Mail

 

If you want to send us a document or submit a request, you can upload it to our safe and convenient document center or mail it to an address below:

Customer Service Inquiries (through the U.S. Postal Service, including Certified Mail)

 

Chase

Mail Code LA4-6475

700 Kansas Lane

Monroe, LA 71203

 

Home Lending Credit Bureau Disputes

 

Chase

Mail Code LA4-6945

700 Kansas Lane

Monroe, LA 71203

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests

 

If you'd like to get in touch with us to get information about your mortgage loan or to notify us of an error on your account, write to:

 

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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