Fraud and Security FAQs

To learn how to protect yourself against fraudulent email messages, see our Phishing information. If you have any doubts about whether an email, phone call or text message is from us, call the toll-free number on your billing statement.

Browser software often stores or “caches” web pages in your computer’s temporary memory. By signing out and exiting your browser at the end of an online session, you reduce the possibility of someone else seeing your confidential information.

No, this may be an attempt at a “Sign and Release” scheme, where a deceptive person asks  an unsuspecting consumer to enter into a vehicle loan on their behalf and the scammer promises to make the payments and/or pay off the account within a few months. The deceptive person uses convincing stories to explain why they can’t complete the sale themselves or they may represent the transaction as a legitimate business deal and, typically, offer the consumer compensation for their time and effort. Unfortunately, these scammers don’t always make the payments, the vehicles go missing and the unsuspecting consumer is left responsible for the loan payments, which will negatively impact their credit if not paid.  

Keep in mind:

• You are fully responsible for the debt under your contract.
  
• Third parties who solicit “Sign and Release” agreements typically fail to make payments under your contract. 
  

If you suspect you are a victim of identity theft, contact Chase Auto Recovery Bankruptcy and Special Ops at 1-877-828-4771, Monday–Friday from 9 AM to 5:30 PM ET, so we can put you in touch with our Fraud Department.