Get help if your information is stolen
A personal concierge to assist you at every step
Get a direct line to assistance that’s assigned to you round-the-clock. They’ll help you prepare for every step in the process and keep you informed.
Receive identity restoration assistance
If identity theft happens, you may be covered for certain expenses, like lost wages and other eligible costs.
Help is available if lose your wallet
Receive help if you lose any of your credit cards, your ID or other important documents, no matter where you are in the world.
Get alerts for activity linked to your personal information
Dark web surveillance
Find out if your information is found on suspicious websites.
Data breaches
Get notified if we see your data is exposed in a security breach.
Social Security number
Stay aware of activity linked to your SSN, like name and address changes.
Identity verifications
Know when a lender verifies your identity, like when you apply for a loan.
FAQs
You can proactively look for signs of identity theft by:
- Keeping track of your bills and identify any items you did not buy
- Reviewing your account statements for withdrawals that you didn’t make or other suspicious activity
- Reviewing your credit report
Identity theft can happen several ways, including:
- Losing your wallet
- Using a public Wi-Fi connection when making online purchases or sharing sensitive information
- Phishing, which is when someone sends emails that prompt you to click on links and provide information
- Skimming, which happens when someone collects your card information from places like an ATM
- Searching through mail/trash for credit card or bank statements
- Data breaches
Credit Journey’s identity monitoring service can help identify possible theft with data breach monitoring, Social Security number activity tracking, identity verification alerts and more.
Dark web monitoring is a process that searches for information on the dark web. The dark web is a part of the internet that isn’t visible to the general public by common search engines. Many people who use the dark web are anonymous and hide their activity because it can be criminal and involve sharing, trading or selling personal information that’s been stolen.
Chase Credit Journey offers dark web surveillance through our free identity monitoring. When you enroll, you will be notified if your information has been found on suspicious websites or if activity linked to your identity has been found.