Current Chase home equity customers
If you have questions or concerns about your Home Equity account, you can reach us here:
Email: Send us a secure email with a question or to get account information. For security reasons, you’ll need to sign in to Chase Online℠ and use our Secure Message Center to send us an email. Choose the 3 lines, also called the “Main Menu,” in the upper left corner, then choose “Secure Messages.”
Phone: 1-800-836-5656
We accept operator relay calls.
Monday-Friday: 8:00 AM – 8:00 PM ET
Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed
Fax: 1-614-422-7575
Customer Service Inquiries
(by U.S. Postal Service, including Certified Mail):
Chase
Mail Code LA4-6911
700 Kansas Lane
Monroe, LA 71203
For NY customers:
You may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by visiting www.dfs.ny.gov. You may also file complaints directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not registered with the Superintendent of Financial Services.
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