Tap to Pay on iPhone FAQs

1. Log into your account using the Chase POS App on your iPhone.
2. Start a new Sale.
3. On the payment options screen, select on the Tap to Pay on iPhone option.
4. Follow the prompts to get started.
5. Once the activation is complete, you will be able to use Tap to Pay on iPhone as your payment option.

1. Log into your account using the Chase POS App on your iPhone.
2. Start a new Sale.
3. On the payment options screen, select on the Tap to Pay on iPhone option.
4. Present the iPhone to your customer.
5. Your customer taps their contactless card or digital wallet at the top of your iPhone, over the contactless symbol.
6. When you see the "done" checkmark, the transaction is complete and you can select one of the receipt options.

For additional references, see the best practices page.

You can provide your employees with access to Tap to Pay on iPhone by providing them authorized user access to your bank account. Follow the instructions here.

Transactions can be managed in the same way that other payments accepted through the Chase POS App are. For additional details, reference the Chase POS App support page.

For card payments, present your iPhone to the customer and ask your customer to hold their card horizontally at the top of your iPhone, over the contactless symbol. When you see the "done" checkmark, the checkout is complete.

For Apple Pay and other digital wallet payments, present your iPhone to the customer and ask your customer to hold their device at the top of your iPhone, near the contactless symbol. When you see the "done" checkmark, the checkout is complete

Please see the images below on how to position the iPhone to accept a contactless payment. If you need more help, view this Apple support page for more details.

Some payment methods perform better at sending payments than others. Digital wallets send payments the fastest. Some card designs and materials, such as metal cards, are less effective at contactless payments. If the physical card payment is not being detected, ask the customer to move the card or device slightly around or reposition on the iPhone.

Find more answers about Tap to Pay on iPhone on Apple’s FAQ page.

Tap to Pay on iPhone is supported on iPhones XS and later, and runs on iOS 16.7 or later.

Tap to Pay on iPhone is only available on iPhone.

In addition to a supported iPhone, a supported version of iOS and the Chase POS App, you need an Apple ID account to activate Tap to Pay on iPhone for your business.

Tap to Pay on iPhone requires either Wi-Fi or cellular data to work. We recommend using Wi-Fi when possible for a smoother customer experience.

Yes, Tap to Pay on iPhone can be used in addition to your existing point of sale solutions for in-person payments.

Tap to Pay on iPhone uses the built-in features of iPhone to keep your business and your customer data private and secure. When a payment is processed, Apple does not store card numbers on the device or on Apple servers, so you can rest assured knowing your business stays yours.

Tap to Pay on iPhone does not have a noticeable impact on battery life.