Manage your Chase POS℠ App on your device

If you're depositing into a Chase banking account:

• Card payments authorized before 8 PM Eastern Time Sunday through Friday will be deposited into your Chase banking account by 12 AM Eastern Time.
• Card payments authorized before 8 PM Eastern Time on Saturdays will be deposited into your account by 7:30 AM Eastern Time Sunday morning.
• Any card payment authorized after the daily cut off time will be deposited the next day.

If you're depositing into non-Chase account:

• Your funds will be deposited the next day.

If your payment has not been deposited according to the stated timelines, your transaction may be under review. Please reference the "Funds Hold" section for additional information.

Chase will notify you of the dispute by email. You can also see the dispute on the Chase Merchant Dashboard.

When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder, and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there are not enough funds in your next settlement, the amount is deducted from your settlement bank account.

See the status of your dispute on the Chase Merchant Dashboard in your online account. You'll receive an initial email notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If you accept responsibility for the dispute, choose Concede. The funds won't be returned to your settlement bank account.

The Chase POS App is to be used for U.S.-processed transactions, and is not supported outside of the United States.

At this time, merchants using Chase POS App and the card reader can process international credit cards using the Swipe, Dip, or Tap methods of entry. For manual entry transactions, only cards with a U.S.-based billing address can be used.

A dispute happens when a customer formally reports that a charge on their card wasn't legitimate. When a customer disputes a charge, the customer’s payment is reversed while the case is being reviewed. Disputes are initiated by the customer through the bank that issued the card.  Your customer may have filed a dispute because they:

• Didn't receive a product or service
• Doesn't recognize the charge or payee on their statement
• Believe the product or service was defective, damaged, or not as it was described
• Were a victim of fraud — their credit or debit card was stolen or used without their consent
• Were charged twice

You'll be notified when a dispute claim has been made and we don’t have the documentation needed to challenge. You have a limited time to send proof that the charge was legitimate. Because of the time sensitivity, it's best to monitor your account online frequently. Most card networks allow customers to dispute payments for up to 120 days after the transaction took place, in some cases up to 540 days. American Express^® allows customers to dispute payments at any time.

We notify you of the dispute via email. You can also see the dispute in your transaction history. When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there aren't enough funds in your next settlement, the amount is deducted from your bank account.

See the status of your dispute in your transaction history on chase.com or Chase Mobile. You'll receive an initial e-mail notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If you accept responsibility for the dispute, choose "Concede." The funds won't be returned to your bank account.

If, however, you challenge the dispute, you need to provide supporting evidence that the good or service that you agreed to provide to the customer was carried out as intended.

If you process more than $600 in transactions in the calendar year, you'll receive the 1099-K form by January 31 of the following year. The form will come from WePay, a Chase company. All payment processors are required to issue the 1099-K form by law. WePay is also required to file a corresponding tax form with the IRS, which participates in a combined filing program with many state tax agencies, and with some states directly.

Yes, these thresholds apply to all US-based businesses including non-profits and other tax-exempt entities. The 1099-K form will be sent with the name and Taxpayer Identification Number (TIN) of your business or non-profit, rather than the account’s administrator’s legal name and social security number.

In other words, if you're an administrator of an account for a business or non-profit, please make sure you input the correct name and employer identification number for the business or nonprofit.

When determining whether you have processed more than $600, refunds, fees, chargebacks and other items are disregarded according to the tax law. Gross payment volume is determined by the amount of money your customers originally paid.

It's up to you (and your tax professional) to determine whether the amounts reported on the form represent taxable income and how to report your business activity on your tax return. For help understanding your 1099-K go to IRS.gov

Non-U.S. merchants are required to certify their foreign status to be exempt from 1099-K reporting. Certification remains in effect for 3 years and must be renewed.